Reference

istana55 Privacy Policy for Your Account

Our istana55 Privacy Policy explains what we collect when you open an account, verify your phone, browse Auto Roulette or use DANA and QRIS, and how we use…

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How Wallet And Account Data Is Used

istana55 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to create and maintain your account, including your contact information, phone verification result, sign-in events and selected account settings. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, our records may include the payment rail, transaction reference,

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amount, status and time; these details help us match account activity without asking for your wallet password. Device type, browser language, IP-related location signals and pages opened, such as Gates of Olympus or Fish Hunter, can help us investigate access problems and protect account integrity. We
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use this information to provide account services, answer privacy requests and meet applicable legal duties where local law permits. We do not use this page to change the terms of your wallet provider. Eligibility and access depends on local law, and you should check your own
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payment provider's privacy terms as well.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH PRIVACY

Three Ways To Ask About Your Data

A clear contact route matters when a privacy question and an account issue arrive together.

DATA HANDLING

Six Practical Privacy Controls We Use

Our privacy process follows the same account path you already use: phone verification, sign-in, wallet activity and support.

Collected account details

We may hold your contact details, phone verification result, sign-in history and account preferences. We use these records to provide access, answer requests and identify the correct account when you contact us.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account transaction can create a reference, status and timestamp in our records. We use that trail to reconcile activity, not to request your wallet password.

Cookie choices

Cookies and similar browser storage can remember a session, preserve selected settings and help us understand whether a sign-in page loads correctly. You can manage browser storage through your device settings.

Mobile security checks

When you open the lobby from a mobile browser, we may receive device and browser signals linked to the session. These signals help us examine unusual access around phone verification or account changes.

Record retention

We retain account, support and payment-reference records only for the period needed for the stated service, dispute handling and applicable legal duties. Retention can vary by record type and local requirements.

Changes and contact

You can ask us to correct account information, explain a data use or clarify a cookie record through the support contact shown in your account area. We may verify your identity before responding.

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the searches we hear most often before account access. They explain what happens to account, device and wallet references, how to request a change, and where local law affects access or retention. If your question is not listed, use the account support contact and describe the record you want us to check.

The istana55 Privacy Policy covers account details, phone verification, sign-in events, device signals, cookies, payment references, support records, retention and requests to correct or clarify personal data.

No wallet password is needed for our account records. When you use DANA or QRIS, we may receive a payment reference, status, amount and timestamp needed to match the transaction.

Phone verification helps us connect a request or account change to the correct account. It also gives our support team a practical identity check when you ask about stored details.

We may process browser type, device type, language, session details and IP-related location signals. From a mobile browser, these details help us investigate sign-in errors and unusual account activity.

Use the support contact shown in your account area, state which detail is inaccurate and provide your registered phone or account reference. We may verify identity before applying a correction.

Retention depends on the record and applicable legal duties. Payment references from GoPay, OVO, bank transfer or a virtual account remain only as long as needed for service, disputes and those duties.

Yes. Account eligibility and related processing depends on local law. Where local law permits, we provide the policy and request path described here, while payment providers may apply separate terms.

istana55 Privacy Policy for Your Account

Three Ways To Ask About Your Data

Six Practical Privacy Controls We Use

Collected account details

Payment references

Cookie choices

Mobile security checks

Record retention

Changes and contact

Privacy Policy Answers For Indonesia

01 What does the istana55 Privacy Policy cover?

02 Does Privacy Policy data include my DANA or QRIS password?

03 Why does istana55 need phone verification?

04 What device data does the Privacy Policy mention?

05 How can I request a correction to my data?

06 How long does istana55 keep payment records?

07 Does access to this Privacy Policy depend on local law?

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